Terms & Conditions

Terms & Conditions

Welcome to ZAFRANI CREAM. By accessing or shopping on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • ZAFRANI CREAM is an online skincare store offering skincare products to customers across Pakistan.

  • By using our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

  • We reserve the right to update, change, or modify these Terms & Conditions at any time without prior notice.

  • Your continued use of our website means you accept any updated terms.

2. Products & Availability

  • We make every effort to ensure that product descriptions, images, and prices displayed on our website are accurate.

  • Actual product appearance or packaging may slightly vary from the images shown on the website.

  • Product availability may change without prior notice.

  • ZAFRANI CREAM reserves the right to limit product quantities or discontinue any product at any time.

3. Orders & Payment

  • All orders are subject to product availability and confirmation.

  • After placing an order, customers may receive an order confirmation through the contact details provided at checkout.

  • We reserve the right to cancel orders due to stock shortages, incorrect information, pricing errors, or other valid reasons.

  • Available payment methods may include Cash on Delivery (COD), debit/credit cards, or other payment options displayed at checkout.

  • Customers are responsible for providing accurate order and payment information.

4. Shipping & Delivery

  • Orders are generally processed within 1 business day after confirmation.

  • Orders are delivered across Pakistan through trusted courier partners.

  • Estimated delivery time is generally 2–5 business days, depending on the delivery location.

  • Shipping charges and applicable delivery details will be displayed at checkout.

  • Delivery times may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

5. Returns, Refunds & Exchanges

  • For complete details, please review our Refund & Return Policy.

  • Products may be eligible for return or exchange if they arrive damaged, defective, or incorrect, subject to our return policy.

  • Opened or used skincare products may not be eligible for return due to hygiene and safety reasons.

  • Customers should report any damaged or incorrect items within the timeframe specified in our Refund & Return Policy.

6. Use of Website

  • Customers agree not to misuse our website for fraudulent, unlawful, or harmful activities.

  • Unauthorized access, hacking, spreading viruses, or interfering with website operations is strictly prohibited.

  • All website content, including product images, text, graphics, logos, and designs, belongs to ZAFRANI CREAM or its respective owners and may not be copied or used without permission.

7. Limitation of Liability

  • ZAFRANI CREAM shall not be responsible for indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by applicable law.

  • Individual skincare results may vary depending on skin type, condition, and product usage.

  • Customers are advised to review product ingredients and perform a patch test before regular use.

  • We do not guarantee identical results for every customer.

8. Privacy

  • Customers' personal information is handled in accordance with our Privacy Policy.

  • We take reasonable steps to protect customer information and use it for order processing, delivery, and customer service.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.

  • Any disputes arising from the use of our website or services shall be handled in accordance with applicable Pakistani laws and by the courts having appropriate jurisdiction in Pakistan.

Thank you for choosing ZAFRANI CREAM. We appreciate your trust and support!